With the ever-evolving Web, many 'solutions' and 'one true way' approaches have come and gone. Stepping back from the 'how' of the moment one sees that core needs haven't really changed: businesses need to reach consumers in a clear, positive & cost-effective way.
The average consumer is more savvy than ever, increasingly using the Internet to research products, services and the companies that provide them. Rightly so, this research is influencing consumer decisions.
Utilizing a repeatable and verifiable process removes ego and buzzwords, allowing for a straight-forward analytic approach bent on improvement.
Measurement: An accurate analysis of the current efforts and situation is needed. Once the Strengths, Weaknesses, Opportunities and Threats have been assessed (SWOT analysis), the data for a strategy is available.
This includes a competitive analysis of top market competitors, discerning their Strengths, Weaknesses, Opportunities and Threats.
Strategy: With the analysis complete, a structured attack plan can be developed in collaboration with business stakeholders. Efforts are devised in alignment with business goals, and layed out in a timeline with clear deliverables at each step.
In some cases only one step is required. In other cases the strategy is more involved. This is driven by the analysis results and the business goals.
Action: With the plan in place, action may be taken. To leverage actions to their fullest, each is made in keeping with modern standards and best-practices. This ensures maximum longevity and return on investment.
New features are continually measured to ensure maximum consumer
satisfaction. This is accomplished with industry-standard third-party tools, with meaningful data clearly provided to stakeholders. Period.
Bill Nance, National Director of I.T., Forefront Education
Tom Porter, Kawasaki Motors Corp., U.S.A.
Gage Walker, Owner, Tuxedo Resale Inc.